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benu77 Privacy Policy for Your Account

Your account details, wallet records and device choices are covered by the benu77 Privacy Policy, so you can understand what we collect before opening an account.

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PRIVACY SUPPORT

Where To Ask About Your Personal Data

A direct support path helps you resolve a privacy question without repeating your account story across unrelated messages.

Account contact Use the support contact inside your signed-in account to ask for a copy, correction or deletion of eligible personal details. We may request account and phone verification before discussing records, so private data is not disclosed to the wrong person.
Wallet record check For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the transaction reference and approximate date. We use those details to trace payment matching without asking you to share a wallet PIN or full banking password.
Access concern If a privacy request affects your sign-in, tell us which device and browser you used and whether phone verification was completed. We can explain the account record involved and separate an access check from a payment-status question.
DATA PRACTICES

Privacy Controls From Login To Retention

We apply the Privacy Policy at each practical point in your account journey, from the first phone check to a later request about a QRIS receipt.

Account details

We use your account and phone details to create access, complete verification and respond to account requests. Before changing identifying details, we may compare the request with the signed-in session and the verification step already recorded.

Device signals

A mobile browser or desktop browser can send device type, browser version, language and session events. We use these signals to spot unusual sign-ins and protect your account; they are not treated as a wallet PIN or payment password.

Cookies

Cookies and similar storage can keep a session working, remember selected settings and help us detect repeated sign-in problems. You can manage browser storage through your device settings, although clearing it may require phone verification again.

Payment records

A selected DANA, OVO, GoPay or QRIS route can create a reference, amount, status and time record. Bank transfer and virtual account activity may carry matching details needed to confirm the account entry without storing your banking password.

Retention period

We retain account, security and payment records only for operational, legal, accounting or dispute needs. When a purpose ends, records are deleted, anonymised or restricted where appropriate, subject to duties that require a longer period.

Change requests

You can ask us to correct inaccurate details, explain a processing purpose, provide eligible records or remove data that no longer needs to be kept. Send the request through the signed-in support contact so we can verify ownership first.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the questions we expect before you create an account or send a data request. They cover the records created by phone verification, mobile access and local payment routes, along with the practical steps for correction, deletion and account contact. If your situation is not listed, use the signed-in support path and include only the details needed to locate your account.

It covers account details, phone verification, browser and device signals, cookies, support messages, login events and payment references. It also explains why we use those records, when a payment partner may receive necessary details, how long records may remain and how you can request a change.

Phone verification links an account request to a reachable contact and helps us protect sign-in activity. We record the verification result and related account event, not your private phone conversations. If you ask about that record, use the signed-in support contact for an ownership check.

Yes. The Privacy Policy covers the payment reference, status, time and account-matching details created when you select DANA, OVO, GoPay or QRIS. We do not ask you to send a wallet PIN. Bank transfer and virtual account records are handled for the same matching purpose.

When you use a mobile browser, we may receive device type, browser version, language, session events and security signals. These details help identify unusual access and keep a session working. They are separate from your wallet PIN, and you can ask us to explain the purpose of a recorded signal.

Open the support contact inside your signed-in account and state whether you want a copy, correction or explanation. Include the account email or phone detail and describe the record concerned. We may request phone verification or another account check before releasing or changing personal data.

You can request deletion of eligible details through the signed-in support contact. We first verify the request and then check whether account security, payment matching, accounting or a legal duty requires retention. If a record must remain, we explain the reason and restrict it where appropriate.

The policy is written for Indonesian account and payment use, but access and eligibility depend on local law. Where local law permits, you can use the stated support route to ask about your records. We may limit a request when a legal, security or payment duty applies.

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